May 6, 2021
Job Details
- Candidates should possess initiative, be quick learners, be detail-oriented, and have the ability to work in a fast-paced team environment
- Candidates must demonstrate strong verbal communication skills on the phone and good written skills with email
- Candidates must demonstrate a high sense of urgency as well as strong follow-up with an emphasis on providing customer satisfaction
- Schedule: Monday through Thursday 8am to 5pm. Alternating Fridays 8am to 5pm.
Position Responsibilities
- Ensure customer satisfaction, including, but not limited to:
- Sales order entry for requests received via:
- Direct customer phone-ins
- Sales rep phone-ins
- Faxed transmissions
- Phone answering machine orders
- Customer requests for:
- Merchandise return authorizations
- Account balance information
- Inquiries regarding delivery status, product availability, etc.
- Problem resolution for errors in billing and/or delivery
- Maintain a positive attitude with customers and co-workers to keep operations running in a smooth, upbeat and efficient manner
- Payment processing (cash, check, credit card)
- Maintain a positive attitude with customers and co-workers to keep operations running in a smooth, upbeat and efficient manner
- Assist with any of the following customer service related functions, as required:
- Data input of credits for returned merchandise
- Receptionist duties associated with front lobby workstation which involve face to face customer service
- Assist with the filing of sales order source documents and picking tickets
- Emailing customer order guides, A/R statements, sales velocity reports, invoice copies
- Assist with telemarketing functions
Requirements
- Basic computer skills
- Product knowledge
- Customer service skills
- Math and reading comprehension skills
This entry was posted on Thursday, May 6th, 2021 at 2:28 pm.
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