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Credit/Return/Shortage Policy & Procedure
Revised August 2016

 

                                                                                 

Effective August 1, 2016

Merchandise returned for credit is subject to the following conditions:

  • Items are unconditionally returnable on delivery date. Note the following:

    • Due to FDA health guidelines, perishable, frozen, or refrigerated items are ONLY returnable upon delivery

    • Special order items, holiday/seasonal items, and closeout items are ONLY returnable upon delivery

    • Pre-booked items refused upon delivery may result in the customer’s removal from pre-book ship lists for future promotions

  • Shortages of tobacco items must be reported at the time of delivery. All other shortages and wrong items received must be reported within 24 hours of delivery.

  • Damaged or defective items will be accepted for return when requests are made within 24 hours of delivery.

  • Drivers are only authorized to return items from previous deliveries with a pre-authorized Credit Pickup Request form. The rules for Credit Pickup Requests are:

    • Original invoice numbers are required. The system will determine price and quantity eligible for credit, based on the invoice.

    • Credit pickup requests for non-perishable items in salable condition will be accepted within 14 days of invoice date.

    • Credit pickup requests for items beyond 14 days of the invoice date will be accepted only when the manufacturer accepts returns for these items and are subject to a handling fee. A list of these items is available upon request.

  • Items returned to the warehouse are subject to inspection and approval for compliance with the above-mentioned rules. At the discretion of The George J. Falter Company, items returned which do not meet the criteria sited above may not be returned to the customer and may be disposed of.


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George J. Falter Co. Inc.
3501 Benson Ave. Baltimore, MD 21227
410.644.6414 Local
800.322.3491 Toll Free